Claims Administration Service

In addition to its work in regard to individual matters, Hanson Peters Nye provides program-wide services to underwriters, managing agents and others in connection with a number of different insurance coverage areas. In some cases that work involves receiving, acknowledging, memorializing and communicating claims notifications in regard to particular insurance programs. In other cases, the Firm's efforts include analysis not only of specific claim situations but also program-wide exposures and trends. In that capacity the Firm sometimes not only receives and acknowledges claim notifications on an across-the-board basis, but also provides the insurer or the program manager with ongoing status reports, statistical analyses, and underwriting support based on the lessons learned from claims development.

With more than fifteen years of experience in the role, Hanson Peters Nye has particular insights as to claim and circumstance notification issues, the needs of underwriters, claims handlers and actuaries for accurate and timely information, and the need for accurate historical data on claims and claim development. Although Hanson Peters Nye has performed such work in regard to a number of professional liability insurance programs, it is particularly experienced and adept in providing claims administration services in regard to directors and officers and employment practices programs. Through its experience the Firm has been able to alert its clients to developing trends and nascent underwriting challenges long before they become the subject of industry discussion groups. The historical database accumulated by the Firm makes it possible for underwriters to validate underwriting decisions with historical data while at the same time allowing claims personnel to identify the most successful strategies for dealing with the challenges of the claims world.

By customizing its approach for the needs of each client, Hanson Peters Nye has developed claims administration systems that capture the type of information that proves useful both to claims handlers and to underwriters and actuaries. The consistency of approach that results from this centralized claims administration process allows not only for uniform treatment of parallel claims situations but also for capture and transmittal of data on a consistent and expedited basis. The Firm's experience in this area has caused it to develop useful links with the brokerage community that has increasingly become responsible for providing notices to insurers under various programs of insurance. Through these day-to-day working relationships, Hanson Peters Nye has been able to identify and resolve notice-related challenges on an expedited basis while remaining alert to the potential for notice abuse and manipulation.

The systems, hardware, software and expertise developed in these efforts over the years are available to all of the Firm's insurance clients, old and new.